When clients call or walk-in with an emergency they need to be told the following:
- An emergency fee will be taken and all patients will be triaged by a Vet Asst/Tech upon arrival.
- This fee does not include any treatment or diagnostics.
- Life threatening (level 1 and 2) emergencies will be seen immediately to stabilize the patient.
- All other emergencies (level 3-5) will be seen as DVM becomes available. The wait could be 10 to 60 minutes.